Privacy Policy

Last updated: 1 January 2025

1. Introduction

Engold Holdings Pty Ltd (ABN 96 703 164 863), trading in wholesale goods distribution and supply-chain services from Melbourne VIC, is committed to protecting the privacy of individuals whose personal information we handle. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. The types of personal information we collect

Depending on the nature of your dealings with us, we may collect:

• Your name, position and business contact details (email address, business address);
• Business information such as company name, ABN, trading terms and order history;
• Enquiry details, including the content of messages you send to us;
• Website usage data such as pages visited, browser type and approximate location, collected through cookies and similar technologies;
• Records of communications with our team relating to quotations, orders, deliveries and account management.

We do not knowingly collect sensitive information (such as health, racial or religious information) and we do not collect government identifiers.

3. How we collect personal information

We generally collect personal information directly from you, for example when you:

• Submit an enquiry or quotation request through our website;
• Email us at ceo@engoldholdings.online;
• Enter into a supply, trading or distribution agreement with us;
• Communicate with our staff in the course of business.

In some circumstances we may also collect information from third parties, such as credit reporting bodies, referees, logistics partners or publicly available sources, where it is unreasonable or impracticable to obtain it directly from you.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information where reasonably necessary for our functions and activities, including to:

• Respond to enquiries and prepare quotations;
• Process orders, arrange freight and manage distribution;
• Establish and manage customer, supplier and contractor accounts, including credit assessments;
• Meet legal, tax, accounting and regulatory obligations under Australian law;
• Improve our services, website and business operations;
• Send updates about our services where you have consented or where permitted by law.

We will not use or disclose personal information for direct marketing without meeting the requirements of the APPs, and you may always request not to receive marketing communications.

5. Disclosure of personal information

We may disclose personal information to:

• Freight, courier and logistics providers engaged to deliver goods on your behalf;
• Professional advisers such as accountants, auditors and lawyers;
• IT service providers and website hosting providers who support our systems;
• Debt collection agencies and credit reporting bodies where necessary;
• Government agencies, regulators or law enforcement where required or authorised by law.

Where we engage overseas service providers (for example cloud hosting), we take reasonable steps to ensure that any transfer of personal information outside Australia complies with the APPs, including APP 8.

6. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure servers, staff confidentiality obligations and secure disposal or de-identification of personal information when it is no longer required for a permitted purpose.

7. Access to and correction of personal information

You may request access to the personal information we hold about you, and request correction of any information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will respond within a reasonable period. In some circumstances permitted by the APPs, we may decline a request for access, in which case we will provide written reasons.

8. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You may configure your browser to refuse cookies, although some features of the website may not function correctly as a result.

9. Anonymity and pseudonymity

Where lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our wholesale trading and distribution services.

10. Overseas disclosure

Some of our service providers may store or process data outside Australia. Before disclosing personal information overseas, we take reasonable steps, in the circumstances, to ensure the recipient does not breach the Australian Privacy Principles, or we obtain your consent where required.

11. Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us using the details below. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contacting us about privacy

For privacy enquiries, access requests or complaints, please email ceo@engoldholdings.online or write to:

The Privacy Officer
Engold Holdings Pty Ltd (ABN 96 703 164 863)
Melbourne VIC, Australia

We may update this Privacy Policy from time to time. The current version will always be published on this page.